Shipping policy

We offer free shipping & handling on all Heatwave saunas shipped to the 48 contiguous states. (Expect locations listed below)All Heatwave saunas are shipped via common carrier (i.e. Saia, R & L Carriers, UPS Freight, etc) and require the customer to be home to sign for and offload the truck. Delivery is curbside only.



Here is how the delivery process works:

  1. Order is place with us and ships (Usually 3 to 5 days).
  2. Freight company will call you to arrange for a delivery window within 5 to 7 days after shipping. This window is usually 4hrs. and is only on business days. They do not delivery on weekends or holidays. All missed appointment charges are the responsibility of the buyer.
  3. The truck (It is an 18 wheeler) will show up during the delivery window.
  4. The driver will move the pallet to the end of the truck.
  5. Customer is responsible for offloading the sauna. We recommend having a few people there to help. They are heavy.
  6. After offloading, inspect for any damage. If you notice damage, you must note it on the bill of lading. Failure to document damages will result in buyer needing to file for all damage claims. We are not responsible for any damage NOT noted on the bill of lading.
  7. Bring sauna inside and setup.
  8. Once finished, relax in your new Heatwave sauna.





To track an order, match the abbreviation at the end of the pro number to the abbreviation below. Then click on the website link and enter your pro number. 

 

Carrier Abbrev. Website CS Phone #
Central Freight Lines CENF Website 800-782-5036
CEVA CEVA Website 847-250-3100
Chicago Suburban Express CSX/ CSEQ Website 708-496-3300
Custom Companies CUCO 708-338-8888
CXI CXI 708-344-9400
Daylight DYLT Website 800-468-9999
Estes EXLA Website 804-353-1900 ext 2500
FedEx Website
Hercules HRC/ HRCF Website 800-621-8723
Midwest Motor Express MIDW Website
New England Motor Freight NEMF Website 847-290-6363
NTC NEBT 800-347-6331
R&L Carriers RLCA Website 800-543-5589
SAIA SAIA Website 800-765-7242
Seko SEKW Website
UPS UPS Website 800-377-4877



Free Shipping Policy: Our Free Shipping does not apply to the following locations:
  • AQUINNAH,MA
  • CHILMARK,MA
  • EDGARTOWN,MA
  • GAY HEAD,MA
  • MARTHAS VINEYARD,MA
  • MENEMSHA,MA
  • NANTUCKET,MA
  • OAK BLUFFS,MA
  • SIASCONSET,MA
  • TISBURY,MA
  • VINEYARD HAVEN,MA
  • WEST CHOP,MA
  • WEST TISBURY,MA
  • SHELTER ISLAND,NY
Customers will be contacted with a freight quote before order ships.