Shipping policy

Here is how the delivery process works:

1. Order is place with us and ships (Usually 3 to 5 days).
2. Freight company will call you to arrange for a delivery window within 5 to 7 days after shipping. This window is usually 4hrs. and is only on business days. They do not delivery on weekends or holidays. All missed appointment charges are the responsibility of the buyer.
3. The truck (It is an 18 wheeler) will show up during the delivery window.
4. The driver will move the pallet to the end of the truck.
5. Customer is responsible for offloading the sauna. We recommend having a few people there to help. They are heavy.
6. After offloading, inspect for any damage. If you notice damage, you must note it on the bill of lading. Failure to document damages will result in buyer needing to file for all damage claims. We are not responsible for any damage NOT noted on the bill of lading.
7. Bring sauna inside and setup.
8. Once finished, relax in your new Heatwave sauna.

To track an order, match the abbreviation at the end of the pro number to the abbreviation below. Then click on the website link and enter your pro number. 

• AQUINNAH,MA
• CHILMARK,MA
• EDGARTOWN,MA
• GAY HEAD,MA
• MARTHAS VINEYARD,MA
• MENEMSHA,MA
• NANTUCKET,MA
• OAK BLUFFS,MA
• SIASCONSET,MA
• TISBURY,MA
• VINEYARD HAVEN,MA
• WEST CHOP,MA
• WEST TISBURY,MA
• SHELTER ISLAND,NY